Monitor & Build Your Reputation

Your business reputation is one of your most important assets, but it is at risk.  Your customers are talking about you online, and prospective customers are listening.

consumers read online reviewsDid you know that 85% of consumers read online reviews to determine if a business is a good business?

New media has changed the game.  Your customers are shaping your brand and affecting your bottom line like never before.  Today, customers use websites like Yelp, Urbanspoon, Trip Advisor, Healthgrades and Facebook to voice their opinions, and this constant chatter directly impacts sales.

88% of consumers say they trust online reviews as much as personal recommendations!

Everyone has an opinions, and today they are sharing them online.  But not just on Facebook… or Twitter.  They are sharing them everywhere, including business review sites, directories, social media sites, multimedia sites, and blogs.

If you are not being proactive about your business’s reputation, you are at serious risk.  It can impact your bottom line

harvard business online review study

As Warren Buffet says, “It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll do things differently.

What do you need to do to protect your business?

Every business needs to commit to online reputation management.  They must be disciplined about their daily online reputation tasks, including:

  • online review monitoring
  • online social mention monitoring
  • online web mention monitoring
  • getting alerted as soon as reviews are posted online
  • responding to reviews, especially negative ones
  • promoting and marketing their good reviews
  • encouraging happy customers to share their reviews online
  • building a “5 star” culture within the business

But how can you get all of this done each day?

Your problem is time.  You are busy running the business.  You simply do not have the time or know-how to do all of these daily reputation tasks.  It can be expensive to hire additional staff to do all of these tasks for you.

Full Service ConciergeWe have the solution…

You run your business, while our Concierge service provides a full service digital analyst who manages your daily online reputation and review tasks for you.

We will monitor top review sites and alert you when new reviews are posted.  Your digital analyst will even write custom responses to any negative reviews and post them after your approval.

How much peace of mind will this give you?

Click here to get started with our Concierge service today!